Contact US

Dear customers, If you have any questions or concerns, please do not hesitate to contact us.We would love to hear your suggestions, if you have any after-sale issues,you can contact us on: 

1.Chat Online or Customer Service Contact Email: service@neje.shop

Product ordering and service-related inquiries.

Service time:

• US time: 6:00(PM)- 3:30 (3:30 AM)                        UTC/GMT -5:00  
• Hong Kong time :  9:00(AM)-18:30(PM)                 UTC/GMT +8:00
• Europe time： 3:00 (3:00 AM)- 12:30 (12:30 PM)  UTC/GMT +2:00
•  Closed on Saturday and Sunday! 

2.Forum

You can quickly resolve your issues with our online customer service, saving valuable time. For more specialized technical issues or after-sales support, you can also submit your fault details through the forum – preferably with a video attached via email. Our NEJE product experts and engineers will diagnose and confirm the issue in the forum, providing you with more professional support.

3.FB Group

This group is primarily for creators, artists, and NEJE staff to exchange project creation content, share insights, and enhance collaboration.

4.Bulk Purchase & Custom Product Inquiries – Manager's Email: liya@nejetool.com

5.CEO Email: whh@trusfer.com (Complaints & Product Service Suggestions)