NEJE 3 Max V2 DIY Laser Engraver and Cutter, CNC Desktop Laser Engraving Machine

  • $499.00
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Ship from Europe : Ship to European Union Member States and Cyprus, Switzerland, Norway, Albania, Iceland, Malta, Serbia, Ukraine
Ship from US : Ship to the United States(except Alaska, Guam, Hawaii, Puerto Rico, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific)
Ship from Canada : Ship to Canada
Ship from China : Other countries & areas please choose 'ship from China'


Industry-leading precision and quality

PRECISION OPTICAL LEVEL FOCUS ADJUSTER

NEJE has designed an optical laboratory level Z-axis height adjuster for 3MaxV2, providing a highly portable, precise, and stable operating experience. The Z-axis height adjuster has scale and locking functions, with a rotation of 0.7mm. You can even manually control the focus accuracy to 0.1mm. In the process of metal carving or cutting thick materials, it can greatly improve operational accuracy and portability, thereby improving operational efficiency.

CNC LINEAR TRACK

The newly upgraded 3MaxV2 framework's X and Y axis tracks are calibrated through high-precision industrial CNC master machines. Ensure precise and balanced X and Y axes through precise CNC structure nesting. The difference between CNC straight track and ordinary track lies in the elimination of profile extrusion deformation tolerance and improvement of smoothness, which improves the image quality of carving and cutting; In addition, the new framework has improved the track size structure, increased the hardness of aluminum materials, and additionally designed shock absorption treatment, making the framework more stable and precise, which has greatly improved the quality of artworks.

ADJUSTABLE DAMPING FUNCTION FOR X-AXIS AND Y-AXIS

The newly upgraded 3MaxV2 has improved the adjustable damping function, which improves the smoothness of the X and Y direction modules and enhances the stability of repeated positioning accuracy on the X and Y axes. The repeated positioning accuracy is 0.01mm, making the image quality more stable and reliable.

BELT ADJUSTER

The NEJE team has equipped three original designed CNC precision belt tension adjusters for large-area laser engraving machines. It can easily solve the problem of image deviation in the X and Y directions, resulting in higher precision in large-scale cutting and carving, and a more perfect quality of the work.

Wireless fully automated control and accessories support

UPGRADED CONTROL SYSTEM

The 3MaxV2 is equipped with a stability control system based on the NEJE Master series, which has been iterated for 10 years. The new control system optimizes silence, performance, stability, portability, and functionality to the extreme. Supporting 4-axis independent control, equipped with native drive Z-axis and expandable A-axis interface, it can be used to transform Z-axis and expand other motor functions. The new BLE stable wireless control solution replaces traditional card insertion manual control solution, and can complete wireless real-time control and offline control directly through NEJE software, LaserGRBL, and Lightburn, greatly improving efficiency and saving time. Standard Door, M7, M8 expansion interfaces can be used to expand automatic air assist, automatic smoke exhaust, automatic lighting, and automatic safety sensing stop functions. This saves operating time and improves the ability of laser multi-layer automated processing.

DIVERSE ACCESSORY SUPPORT

3MaxV2 can use almost all accessories applicable to NEJE Max 4. You only need to pay attention to the matching voltage to complete the construction of a professional laser system and build a more safe and professional laser equipment. The NEJE team will also develop more features and compatible accessories for the NEJE 3MaxV2 framework to enhance user value.

Compatible with almost all NEJE laser modules

The NEJE 3 Max V2 is compatible with almost all NEJE laser modules, etc., supporting 12V and 24V voltage outputs. The mechanical strength and precision design of the frame structure are suitable for controlling high-power and compatible with more complex process module modules The NEJE team will also continuously provide more replaceable module accessories for Max4, Including 40W optical power industrial module and other functional modules, reducing user usage costs and improving production efficiency. It should be noted that the input voltage (12V or 24V)=laser module voltage=electromagnetic control valve voltage.

NEJE 3 MAX V2

Portable Higher Accuracy DIY Desktop Laser Engraver & Cutter

NEJE E40 Laser Module

Industry-leading performance 10W+ Watt output module
Direct cutting, clean edges, no need for air assistance, built-in lens protection

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2.17mm Leather,200mm/min,1 Pass

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10mm Black Acrylic,80mm/min,3 Passes

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0.07mm stainless Steel,200mm/min,1 Pass

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3mm MDF,300mm/min,1 Pass

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3mm Plywood,350mm/min,1 Pass

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0.05mm Ultra Small Incision

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Black Andonized Aluminum engraving speed:8000mm/min

NEJE E80 Laser Module

Industry-leading performance and quality

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20mm pinewood, 60mm/min, 1 pass

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4mm leather, 400mm/min, 1 pass

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17mm Pine Board, 300mm/min,2 passes, High verticality

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0.15mm Stainless Steel Plate,  250mm/min, 1 pass

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5mm MDF, 200mm/min, 1 pass

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10mm Black Acrylic, 180mm/min, 1 pass

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10mm Cherry Wood, 250mm/min, 1 pass

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12mm Basswood, 180mm/min, 1 pass

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30mm Pine Wood, 200mm/min, 5 passes

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30mm Black Acrylic, 100mm/min, 5 passes

More colorful 

Matrix optical compression technology makes the focal point of NEJE E80 0.06x0.06mm,the symmetrical XY shape make it achieve the ultimate in engraving and cutting performance and the power density reaches 6666W/mm²,Compared with other 40W(output) module,power density:1777W/mm²(0.15x0.15mm,8xLD,Current highest power),the performance of E80 is higher than the 40W module.Due to the extremely strong power density and optical design (symmetrical XY shape),NEJE E80 has more excellent performance.

With such high energy performance,the NEJE E80 module has almost achieved the mechanical performance of belt drive to its limit.when engraving on canvas,a speed of 400mm/s is quite normal.

The Matrix optical system+Original top light source compression technology

Stronger performance and longer lifespan

A resulting in high-quality laser engraving and cutting performance. The matrix optical system design allows for precise control of the laser beam, ensuring that it is evenly distributed and focused on the desired area. This improves the energy efficiency of the system, as less power is wasted on unnecessary areas.

Additionally, the focus size of the laser beam is optimized to be as small as possible, allowing for intricate and detailed engraving. This is particularly important when working with small or delicate materials, as it ensures that the laser does not damage or burn surrounding areas.

The XY symmetry of the matrix optical system design ensures that the laser beam is evenly distributed across the entire working area. This eliminates any inconsistencies or variations in engraving or cutting depth, resulting in a uniform and professional finish.

Overall, NEJE's unique matrix optical system design sets it apart from other laser engraving systems by maximizing energy efficiency, focus size, and XY symmetry. This leads to exceptional engraving and cutting performance, making it a preferred choice for professionals and hobbyists alike.

The difference between E80 and 6xLD/8xLD

Design DifferenceNEJE E80 4xLD (20W)Other 6xLD (30W)Other 8xLD (40W)
Light sourceNichia original top LD, Collimating light sourceRemove the LD protective cover and re-seal the LD, DivergentRemove the LD protective cover and re-seal the LD, Divergent
Light pathArray lens compressionReflective focus(The reflective angle is very large,can't get small focus, and the material is particularly easy to catch fire)Reflective focus(The reflective angle is very large,can't get small focus, and the material is particularly easy to catch fire)
Light source life20000 hour2000 hour2000 hour
Thermally conductive materialRed copperAluminumAluminum
Working hours limitUnlimitedContinuous work fast decayContinuous work fast decay
Fan Status ControlEngraving and light cutting status Low speed (quiet), high speed for continuous cuttingNoNo
Temperature feedbackYesNoNo
Quality Tracking2-year standard after-sales service process, commodity ID registration system.NoNo
Focus size0.06x0.060.15x0.150.15x0.15
X:Y AngleX = YX ≠ YX ≠ Y
17mm pine board cutting speed2.5 pass,100%,300mm/min6 pass,100%,300mm/min5 pass,100%,300mm/min
Engraving speed(canvas)> 24000mm/min< 24000mm/min<24000mm/min

Less carbonized substances and smoke and risk of fire

The excellent optical design and multi-layer working mode of the NEJE E80 module enable the maximum reduction of carbonization substances and prevent fire when cutting wood.The ordinary refractive 20W/30W/40W laser module generates more carbonization substances,smoke,and risk of fire when cutting wood.video

Red copper efficient heat dissipation system

A red copper efficient heat dissipation system is designed to effectively dissipate heat generated by electronic components, ensuring their optimal performance and longevity. The use of red copper in the heat dissipation system helps maintain stable and continuous power output.

Long Lifespan

The design difference between NEJE 80 industrial modules and other high-power modules is a module’s performance.
NEJE E80 takes the pursuit of long lifespan and high performance as the design concept,and chooses the most difficult manufacturing scheme.We believe that the lifespan and performance of the module is the real value for the user to buy the E80 module,which makes the E80 have no advantage in power.The reason for E80's stronger performance than other 6xLD and 8xLD is that we did not choose 8xLD or 6xLD to release new products relatively quickly for marketing gimmicks.Or destroying the original LD structure and reflective structure scheme to quickly manufacture new products.This may quickly obtain users.But this is against the values of the NEJE team.
The safety consideration of the high-power model is also a special emphasis of the NEJE team. The high-power model is particularly easy to burn during operation.It eliminates the need to optimize the focus and angle during the design process.NEJE Max 4 motorized Z-axis can be better to safely control high-power modules.

Warranty Statement: 2 Years(If the laser module works 8 hours per day,the lifespan will be 7 years)
Under appropriate working conditions,the service life can reach 5 years,meanwhile,the left power is about 70%. Please pay attention to moisture-proof and dust-proof treatment. Make sure the air goes into the module without water and oil.The len needs to be cleaned regularly. The lens does not belong to the free warranty. The NEJE's free after-sale policy must meet the conditions of non-human disassembly and misoperation and use under the correct conditions. For more details please check in neje.wiki web.
Register Your SN Code to Ensure 2-Year-Warranty:https://myneje.neje99.com/

High-quality accessories designed to be compatible with various types of air sources and materials of varying thicknesses. These accessories boast a spare lens with 99.99% transmittance and exceptional resistance to temperatures up to 1000 ℃. The replaceable lens design enhances the durability of the module.

Laser Light Shield

The E80 original laser module has a unique shading design, as it adopts a new and efficient heat dissipation structure design. The traditional red acrylic laser module may make the overall structure look unattractive and bulky. The new sliding up and down shading ring of E80 greatly enhances its appearance, making the overall appearance more technological. In the cutting process of conventional thickness materials, the shading design can block the overflowing light and improve the operating experience in an open environment.

ACCESSORIES FOR 3 Max V2

NEJE SOFTWARE + LIGHTBURN / LASERGRBL FAST, RELIABLE, PORTABLE

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FASTER TRANSFER AND OPERATION EXPERIENCE WITH UPDATED OFFLINE MODE

The NEJE software system eliminates the old SD card offline control and directly wirelessly transfers files to the device through the NEJE software and directly executes them offline, saving operation time and reliability.

NEJE engineers optimized the GRBL firmware and Bluetooth transmission bottlenecks, cached instructions quickly, and shipped the device with maximum efficiency. Through the optimization algorithm, the instruction sequence is waiting for execution with the fastest efficiency.Users can also obtain a faster transmission experience through future motherboard upgrades.

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RELIABLE WITH LIGHTBURN / LASERGRBL / NEJE APP

In the lightburn/LaserGRBL real-time control mode, NEJE engineers optimize the software to achieve absolutely reliable data transmission through wireless and USB connections. Even if the connection is interrupted midway, the creation will not fail.

NEJE engineers achieve absolute data transmission reliability through a unique bridging solution. Wireless connection and USB wired connection achieve absolute data transmission reliability. Wireless transmission solves the problem of possible data interruption in Bluetooth mode.

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PORTABLE CREATING ANYWHERE WITH LAPTOP, PHONE AND TABLET

When you want to create some small projects,such as engraving an image or a logo,you can simply take a photo or draw your logo with your phone or tablet,and then use the NEJE APP to create,edit,and control the NEJE laser machine.The whole process is very simple and user-friendly.

SPECIFICATION

Frame Size (L – W – H): 970x582x60mm
Working Area( X – Y): 790 x 470mm, Extends to 790x1030mm
X axis:Industrial straight track, bottom CNC straight line correction
Y axis:NEJE diamond CNC linear track, smooth and durable
A axis:Rotary axis expansion
Y axis Extension: Yes, NEJE will provide linear extension track, and the Y axis can be extended to 1030mm.
Limit Switch: Build in X Y
Homing Repeat Position Accuracy: 0.01mm
Repeat Position Accuracy: X Y: 0.01mm
Recommended acceleration and top speed: 400mm/s
Vertical Carving: Yes(90°)
Accuracy: 2032 dpi (80 pixels per mm) 
Input Voltage: 12V or 24V, Match according to module voltage
Interface: 5.5*2.1, Max 6A
Compatible: all 12V and 24V NEJE modules
M7,M8,Door Extension: Yes
Lightburn Wireless Control and Offline Control: Yes
Lasergrbl Wireless Control and Offline Control:Yes
BLE Wireless Control: bluetooth 4.0, Support Windows 10, iOS 8 and Android 4.2 and above.
App control: Yes
MEMS protection: Yes
NEJE Software OTA Upgrade: Yes
Software: NEJE Win Soft, NEJE APP, Lightburn, LaserGRBL
Firmware: build in NEJE fireware and GRBL 1.1f(optimized)
Systems Support: Win 7/Win 8/Win 10, Android, iOS, ipadOS, macOS
File Format Supports: SVG/DXF/JPG/JPEG/PNG/BMP/TIF/GC/etc.

LASER MODULE COMPARISON

DifferenceE40 (NEW) E80 (NEW)
Light source Original diode X2 Original diode X4
Focal spot size 0.03*0.04mm fixed focus 0.06*0.06mm fixed focus
Continuous Power 10-11W 21-22W
Pulse power 12W24W
Max cutting thickness 10mm30mm
Recommended cutting thickness <5mm <18mm
Stainless Steel Cutting Thickness:0.05 mm 300 mm/min Thickness:0.1 mm 300 mm/min, Max: 0.15mm
MDF CuttingExcellent effect<4mmExcellent effect
Leather CuttingExcellent effect<4mmExcellent effect
Cardboard cuttingExcellent effect<4mmExcellent effect
Stainless steel grayscale carvingExcellent effectExcellent effect
Stainless steel color markingExcellent effectExcellent effect
Stone carvingExcellent effectExcellent effect
High resolution resolution resolution of ceramic imagesbetteryes
Warranty2 Years , commodity ID registration system2 Years 
FeatureHaving very fine carving and cutting expression abilities, for users with higher requirements for precision, such as ceramic carving, leather, MDF cutting within 4mm, etc., with perfect detail presentation. Powerful power and perfect optical quality, with an ultra long lifespan design, the E80 has higher commercial applications in carving and cutting efficiency. It will be a standard grade product for Diode Laser entering the industrial era.
Working hours limit Unlimited Unlimited 
Fan Status ControlEngraving and light cutting status Low speed (quiet), high speed for continuous cutting Engraving and light cutting status Low speed (quiet), high speed for continuous cutting 
Temperature feedback Yes Yes 
X:Y Angle X = Y X = Y 
VoltageDC 12VDC 24V
Air assistIn engraving mode, by installing additional lens protection window lenses, the lenses can be protected through a heat dissipation system without the need for additional air assistance. Supports high-pressure air assistNeed to install an oxygen pump or oil-free high-pressure air assist

E80 MATERIAL & DATABASE

MaterialMarking Carving  Cutting Setting Guide  
Pine board 12mm Cut capacity: 120mm/min 1pass 100% 30psi 
Pine board 17mm 200mm/min 2pass 100% 30psi (NEJE Max 4) 
Solid wood (Spruce Plank) 30mm Cutting materials with a thickness greater than 18mm, it is recommended to replace the short air nozzle.
Birch plywood 5mm Cut capacity: 300mm/min 1pass 100% 
Birch plywood 10mm 300mm/min 2pass 100% 30psi (NEJE Max 4) 
Birch plywood 18mm Combined with Max 4 electric Z-axis progressive focus control, it significantly improves the efficiency and safety of thick material cutting. NEJE.WIKI provides operational guidance.
MDF board 5mm 
MDF board 8mm 30psi+
MDF board 18mm 
Acrylle black 5mm 
Acrylle black 10mm 
Acrylle black 18mm 
Acrylle black 30mm 
Brushed Acrylle transparent Compared with CO2 laser, E80 has advantages such as almost 10 times the lifespan, safe operation, and more precise carving effects, but is not good at cutting transparent materials.
Leather<2mm 30psi+
Leather<4mm Due to the extreme small focal point and XY directional symmetry of the E80 module, there is a significant advantage in leather carving and cutting effects.
PU/PVC Leather<2mm 30psi+
PU/PVC Leather<4mm 
Corrugated cardboard <8mm Including white corrugated cardboard 
Corrugated cardboard <18mm 
Hard Cardboard 1.5mm 
Hard Cardboard 2mm 
Hard Cardboard 3mm 
Scratch paper
Weeding invitation paper 0.5mm
Colord A4 Paper - not white 
A4 Paper white The 450nm wavelength band has poor carving effect on white materials due to wavelength determination.
Kraft paper 0.5mm 
Vinyl30psi+, may produce harmful gases, recommended NEJE MAX 4+BLADE
Non-woven 
Cotton
Linen
Velvet
Canvas
Fabric polyester 
Fabric synthetics 
ABS sheet <2mm - Dark Color 
PVC sheet 2mm - Dark Color 
Plastic white paint
PPR
Bakelite 
Brushed glass 
Brushed ceramic 
Cobblestone
Slate
Stainless steel Excellent grayscale and color engraving
Stainless steel 0.1mm30+psi
Anodised aluminium 
Copper
Gold×
Silver×
PCB board Actual carved paint layer
Paint metalActual carved paint layer
Paint canvas
Bambo
Stamp rubber 
Rubber black
Black foam ( EPE )
KT board white×
EVA foam black 

NEJE Software + Lightburn / LaserGRBL

Fast, Reliable, Portable

Faster transfer and operation experience with Updated Offline Mode

The NEJE software system eliminates the old SD card offline control and directly wirelessly transfers files to the device through the NEJE software and directly executes them offline, saving operation time and reliability.

NEJE engineers optimized the GRBL firmware and Bluetooth transmission bottlenecks, cached instructions quickly, and shipped the device with maximum efficiency. Through the optimization algorithm, the instruction sequence is waiting for execution with the fastest efficiency.Users can also obtain a faster transmission experience through future motherboard upgrades.

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Reliable with Lightburn / LaserGRBL / NEJE Soft

In the lightburn/LaserGRBL real-time control mode, NEJE engineers optimize the software to achieve absolutely reliable data transmission through wireless and USB connections. Even if the connection is interrupted midway, the creation will not fail.

NEJE engineers achieve absolute data transmission reliability through a unique bridging solution. Wireless connection and USB wired connection achieve absolute data transmission reliability. Wireless transmission solves the problem of possible data interruption in Bluetooth mode.

Portable creating anywhere with laptop, phone and tablet 

When you want to create some small projects,such as engraving an image or a logo,you can simply take a photo or draw your logo with your phone or tablet,and then use the NEJE APP to create,edit,and control the NEJE laser machine.The whole process is very simple and user-friendly.

SHIPMENT & TAX/VAT DETAILS

Delivery Address: European Union Member States

Ships FromVAT/TariffFreightLogistics ProvidersOrder ProcessingEstimated Delivery Time
Europe WarehouseThe displayed prices of products are VAT inclusive.Free shippingDHL/DPD/GLS1-33-7
China WarehouseFor orders less than 150€ , VAT will be automatically billed at check out.NEJE store will use IOSS customs clearance to pay VAT on your behalf.Free shippingRegistered Air Mail1-37-15
China WarehouseOrders over 150€ need to use your own VAT tax number to pay VAT yourselfShipping prices depend on destinationDHL/FedEX/UPS1-33-7

Delivery Address: Cyprus, Switzerland, Norway, Albania, Iceland, Malta, Serbia, Ukraine

Ships FromVAT/TariffFreightLogistics ProvidersOrder ProcessingEstimated Delivery Time
Europe WarehouseThe displayed prices of products are VAT inclusive,Pay Tariff according to local customs policy$10 (Turkey : $40)DHL/DPD/GLS1-33-7
China WarehousePay Tariff according to local customs policy (Weight<2KG)Free shippingRegistered Air Mail(4PX)1-37-15
China WarehousePay Tariff according to local customs policy (Weight>2KG)Free shippingDHL/FedEX/UPS1-33-7

Delivery Address: United States 

(except Alaska, Guam, Hawaii, Puerto Rico, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific)

Ships FromVAT/TariffFreightLogistics ProvidersOrder ProcessingEstimated Delivery Time
US Warehouse\Free shippingDHL/FedEX/UPS1-33-7
China WarehousePay Tariff according to local customs policy (Weight<2KG)Free shippingRegistered Air Mail(4PX)1-37-15
China WarehousePay Tariff according to local customs policy (Weight>2KG)Shipping prices depend on destinationDHL/FedEX/UPS1-33-7

United States (Alaska, Guam, Hawaii, Puerto Rico, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific)

Ships FromVAT/TariffFreightLogistics ProvidersOrder ProcessingEstimated Delivery Time
China WarehousePay Tariff according to local customs policy (Weight<2KG)Free shippingRegistered Air Mail(4PX)1-37-15
China WarehousePay Tariff according to local customs policy (Weight>2KG)Shipping prices depend on destinationDHL/FedEX/UPS1-33-7

United Kingdom

Ships FromVAT/TariffFreightLogistics ProvidersOrder ProcessingEstimated Delivery Time
UK Warehouse\Free shippingYODEL/Royal Mail/Hermes1-32-5
China WarehousePay Tariff according to local customs policy (Weight<2KG)Free shippingRegistered Air Mail(4PX)1-37-15
China WarehousePay Tariff according to local customs policy (Weight>2KG)Shipping prices depend on destinationDHL/FedEX/UPS1-33-7

Australia

Ships FromVAT/TariffFreightLogistics ProvidersOrder ProcessingEstimated Delivery Time
AU Warehouse\Free shippingAU EPARCEL1-33-7
China WarehousePay Tariff according to local customs policy (Weight<2KG)Free shippingRegistered Air Mail(4PX)1-37-15
China WarehousePay Tariff according to local customs policy (Weight>2KG)Shipping prices depend on destinationDHL/FedEX/UPS1-33-7

Canada

Ships FromVAT/TariffFreightLogistics ProvidersOrder ProcessingEstimated Delivery Time
Canada Warehouse\Free shippingFedEX/UPS1-33-7
China WarehousePay Tariff according to local customs policy (Weight<2KG)Free shippingRegistered Air Mail(4PX)1-37-15
China WarehousePay Tariff according to local customs policy (Weight>2KG)Shipping prices depend on destinationDHL/FedEX/UPS1-33-7

Brazil

Ships FromVAT/TariffFreightLogistics ProvidersOrder ProcessingEstimated Delivery Time
Brazil WarehousePay Tariff according to local customs policyFree shippingPAC1-33-7
China WarehousePay Tariff according to local customs policy (Weight<2KG)Free shippingRegistered Air Mail(4PX)1-37-15
China WarehousePay Tariff according to local customs policy (Weight>2KG)Shipping prices depend on destinationDHL/FedEX/UPS1-33-7

Argentina,Colombia,,MexicoNew Zealand, Israel,United Arab Emirates, Qatar,Saudi Arabia,Oman,South Africa,Japan,South Korea,Singapore,Fiji,
Indonesia,Bahrain,Malaysia,
Philippines,Thailand

Ships FromVAT/TariffFreightLogistics ProvidersOrder ProcessingEstimated Delivery Time
China WarehousePay Tariff according to local customs policy (Weight<2KG)Free shippingRegistered Air Mail(4PX)1-37-15
China WarehousePay Tariff according to local customs policy (Weight>2KG)Shipping prices depend on destinationDHL/FedEX/UPS1-33-7

SHIPMENT & TAX DETAILS
1.Warehouse in the Europe,USA,UK,Australia can only ship locally,can't ship to other countries nearby.Please find your Delivery Address in the table for more info.
2.If you can't see the option to ship from Warehouse in your country when adding products, please choose to ship from China.
3.Some products shipped from China will cause international logistics costs because of the weight and volume of the machine.NEJE has already made the maximum reduction in shipping costs, and the logistics costs at checkout are already the lowest. Shipping costs will be automatically billed at check out based on your shipping address.
4.According to the local customs policy on import tariffs in different countries and areas,you need to pay tariffs if it's required in your country or area.
5.Delivery time and transportation time are for referencing only.All above days are business days.

Note
1.Confirm Your Shipping Address:Please double-check your shipping address before finalizing your order.If you need to make changes,email us at service@neje.shop within 24 hours of your purchase.Otherwise,we'll ship to the address provided during your order.
2.In Case of Damage:If any unexpected events cause damage to our products during shipping, please contact us immediately at service@neje.shop upon receiving your package.Your understanding and patience in such situations are greatly appreciated.
3.Notification Emails:Important updates will be sent to the email address you provided during checkout or the one linked to your account.Please ensure it's valid and active.We cannot be responsible for any issues arising from an invalid email address.
4.Order Cancellation:If you change your mind,please do not refuse the package upon delivery.Instead,contact us at service@neje.shop to explain your situation.We'll assist with the return in line with our return/refund policy.We do not assume responsibility for losses or damages resulting from package rejection.
5.Delivery Concerns:If you do not receive your order within the timeframe suggested by the official tracking system of logistics companies (typically 7 days),please contact us at service@neje.shop.Failure to do so will release us from any responsibility in this regard.
6.Reporting Issues:If you discover any damage to the package,products,or missing items,please contact us at service@neje.shop on the same day with pictures and/or videos for reference.