Contact information
Contact Us
We are here to help you succeed.
Dear NEJE Community,
Have questions or need support? Please do not hesitate to contact us! The NEJE Forum is the heart of our ecosystem, filled with NEJE fans, official staff, and professional engineers ready to assist you. Welcome to the NEJE family!
How to Contact Us?
We value your suggestions and are committed to resolving any after-sales issues. You can reach us via:
1. Live Chat (Recommended)
Best for: Product advice, promotions, shipping, and logistics.
Our support team is online during business hours to provide real-time feedback.
Support Hours (Mon – Fri Only):
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Region
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Time (Local)
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|---|---|
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🇺🇸 US (Central, GMT-5)
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6:00 PM – 3:30 AM (next day)
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🇭🇰 Hong Kong / China (GMT+8)
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9:00 AM – 6:30 PM
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🇪🇺 Europe (CEST, GMT+2)
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3:00 AM – 12:30 PM
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Closed Saturday & Sunday
2. Email Support
Best for: Formal inquiries and official business matters.
📧 service@neje.shop
Our customer service team monitors this inbox and will forward critical issues to the appropriate departments.
3. NEJE Official Forum
Best for: Technical discussions and product feedback.
NEJE engineers and product managers monitor the forum daily. This is also where we host discussions for major new product launches.
4. Facebook Group
Best for: Community sharing, growth, and peer support.
Join our vibrant community! You'll find NEJE staff and fellow creators helping each other analyze projects, discuss ideas, discover new techniques, and grow together.